How Ramp cut tool costs by over 70% and scaled AI across the company

Ramp is one of the fastest-growing companies of all time. The company initially embraced a "work how you want" philosophy. But as they rocketed past 1,000 employees, this flexibility created unexpected friction: Teams struggled to collaborate efficiently, knowledge became trapped in silos, and AI proved nearly impossible to implement across disconnected systems. The mounting complexity wasn't just inefficient, it limited Ramp's ability to tap into their greatest asset—their people's shared knowledge.

Notion soon emerged as simple solution for software sprawl at the company. By unifying their scattered landscape of tools—from project management and roadmap planning to documentation and knowledge bases—Ramp could empower its teams to be more productive while making alignment across the company seamless. With AI built in, everyone could focus less on searching for information and more on driving meaningful, collaborative work.

After evaluating several platforms, Ramp discovered what set Notion apart was how it could reshape their entire work infrastructure. The combination of customizable workflows, real-time collaboration, seamless integration with existing tools, with powerful AI throughout was exactly what Ramp needed to break down silos that threatened to throttle their growth.

In just a few months, Notion has become Ramp’s operating system. Teams from Product to Marketing have migrated off disconnected point solutions, with more consolidation on the way. Now, all organizational knowledge flows through a single connected hub—with AI woven deeply into their daily work:

• Enterprise search that delivers answers, not just results: Notion AI searches across all company knowledge, project docs, and even connected tools like Slack and GitHub, surfacing relevant information in seconds.

• AI-assisted work with context: Teams draft documentation, meeting recaps, and project updates, right where they work with the full context of all their organizational knowledge to reduce manual overhead.

• Automated customer feedback processing: Product Operations works in lock-step with customer-facing teams using Notion to collect, tag, and relate customer feedback directly to the product roadmap, supporting faster iteration and better alignment with customer needs.

Ramp has already seen significant operational improvements and a positive impact on their bottom line. By eliminating redundant software licenses and centralizing work in one tool, the company realizes direct cost savings of hundreds of thousands annually. Per-employee productivity tool costs dropped by over 70% compared to their legacy tool stack.

The benefits extend far beyond financial gains. With Notion's AI-powered workspace, employees now find information up to 60% faster, with some teams reporting they complete projects three times faster. Each department has discovered more efficient ways of working:

• Product & engineering streamlined roadmap management and feedback workflows with AI-driven status updates and feature request tracking. Leadership has complete visibility into upcoming launches, with automations that alert them whenever timelines shift.

• Marketing & sales unified launch planning and sales enablement, leveraging AI to instantly answer questions ranging from campaign analysis to customer call summaries.

• IT & procurement enhanced security and scalability through centralized workspace management, documentation, and onboarding.

Ramp's transformation wasn't a one-off success—it resulted from a strong partnership and a clear vision for working differently. Notion's customer success and support teams provided detailed implementation guidance, conducted comprehensive training sessions, and continue to collaborate closely with the Ramp team. As Ramp's success story shows, the path to a truly connected, AI-enabled workspace isn't just about deploying new tools—it's about reimagining how teams can work together seamlessly.